I have purchased set of table and chairs from www.hayneedle.com. I received my order in a timely manner and everything seemed fine but then I noticed that one chair was defective. I contacted customer service and they said that they can't replace only one chair. They said that I need to send back all four. They also said that I had to pay for return shipping. Sending all chairs back was way too expensive. I'm very disappointed with Hayneedle.