My name is Kasun Fernando .When We bought the up and down ticket for me, my wife and baby infant from Canada, it was including 3 checking luggage (13kg for my baby), 3 hand luggage (with 12 kg for each person ) when we came from Canada we had 3 transit, including Doha Qatar to Sri Lanka.And there was nothing problem according to our tickets ( they allowed us to bring 2 back pack, one hand bag for my wife and little baby bag ) When we came back from Srilanka (CMB )at place of the checking luggage, there was nothing problems, we also paid our extra luggage and they allowed us to bring 3 hand luggage with 10 kg for each person With 2 back pack one hand bag and the little baby bag., After all when we came to board to the flight ( Sri Lankan air line UL217 Doha Qatar departure was on May 02 at 18:45), There was a lady her name is Michel with the blue dress, she yelled at us there are too many luggage and she's not gonna allow us to go like that, and she empty our bags and throw it infront of the staff and the people, ( everybody was looking at us at that moment) she was so rude to us .we said her, we were just checked if they said us like that, we could have paid for the extra., then she said ok, and asked from us with high volume of the voice do you agree to pay $ 200 USD from the second hand luggage., I said ok, let me go and pay, at the first time she said ok go and pay, before left the 30 second she yelled again, that she can't let us go and pay, and said u guys just leave the luggage or leave the stuff and go away from here., there was so many baby clothes too which was empty from the bag, and my baby was really sick with fever., My wife said to her that "my baby is really sick with fever and don't give us hard time like this " and She insulted us " Oh your baby got sick right after got here" . We werde so frustrated about this lady. We really needed some baby clothes to change him later, Because we had to fly 29 hours to Canada with 3 transit) then My wife took some her clothes from the luggage and put it on the chair where the other stuff and clothes were (that Michel throw from the hand luggage) And my wife kindly asked from her, that let us take some baby clothes. that clothes instead, And she point out her hand with the finger, told my wife to go away to the flight .she just behave to us just like for animals., we were so uncomfortable about this incident, finally the cabbing manager of the flight came to us . and she. ( Michel)also pushed us to go to the flight with law volume at this time but with angry ., even though there was a empty hand luggage and the so many stuff that she took from us, she didn't allow me to take even the empty hand luggage . We allowed 3 hand luggage according to the ticket. But she got the one hand luggage and the stuff more than 10 kg ., and she didn't tell us what she's going to do for that .she just forced and pushed us to board to the the flight, ( I don't know that she use to treat the people who are going to Doha Qatar like this.). After 4 years we came to Srilanka, there were so many air lines that we could have booked. But we choose the Sri Lankan air line because we are srilankan ., but we didn't choose the Srilankan air line to take the rude and inappropriate behaviour from the ground agents ..i have chosen the Srilankan air line fue time before, but nobody treated us like this.this was my wife's first time that she got the flight ( from Srilankan air line) with me for Doha Qatar transit to Canada. I was so frustrated about this. And I never choose the Srilankan air line again. However the cabbing manager of the flight ( UL 217 - Doha Qatar ) asked from us what happened and he said us to give in writing complain letter against this lady's rude behaviour . ( because everyone saw this incident)And I gave him that while we were in the flight, I don't want any compensation . but I want ( ground agent) Michel should have inquiry and punish against this case... Thank you