My brother passed away several months ago. Mother still cries everyday, so I thought I would order her a pendant with my brother's picture. I also ordered an engraving on the back so she could keep his picture close to the heart. I searched online and found Eve's Addiction website. I sent them a message telling how important that order was and told I need the pendant to be perfect. First of all, they absolutely forgot about the engraving. I called customer service, they apologized and sent a second one. When I received the second one there was an engraving, but there was no picture on it! I was so mad and contacted them asking for a refund, but they refused to give my money back. They sent me two items, which were both poor quality and charged me for it! Horrible company, I'm disgusted with Eve's Addiction.