All I wanted was to speak to a real person about my faulty land line. I have Sky Q Broadband and telephone. I'm meant to be VIP Customer, I've been with you over 20 years never mind the fact I explained I need extra care due to my disabilities. I am aware of our current situation re Covid-19 and in lock down. I expected better service from you. This email is sent via my friend's email address as I don't know how to email. My mobile no. has not changed please show me a little kindness by contacting me today. Thank you I don't particularly want to be down as a pissed off customer when I'm really just someone who needed to speak to a customer service person and said I needed extra care. Its galling that you would set up a platform as a sounding board why not just resolve their issues.