1 Jan, 2018 → by ClaimboUser773964
Illegal withholding of funds

1

My netteler account was suddenly blocked following my attempts to load USD300 into my account. They sent me a mail as follows: From: Neteller Member Security replied on Tue, 23 Oct 2018 13:28:33 Your NETELLER account has been temporarily disabled for security reasons. Please submit an image(s) of the credit/debit card(s) ******31 that you have used to deposit into your account as a response to this email. Please be advised that you must block out the middle 8 digits of your credit/debit card number before it is submitted and ensure that it is one of the following formats: *.jpg, *.jpeg, *.bmp, *.gif, *.png or *.pdf. Once we have received valid documentation, we will proceed with enabling your NETELLER account. Thank you for your cooperation in this matter. Kind regards, Petar Since hen I have sent 7 best possible images and every time the responses are like the following: "Thank you for contacting us. The image of your card was too blurry to validate. We could not read the necessary information required to verify your credit/debit card. Please take a new high-quality image and ensure that the document is clearly legible. Also, be aware that your email provider might be shrinking the size of your image file without your knowledge. Make sure you are choosing to send your image as a ‘file' or ‘document' attachment instead of as an ‘image' attachment. Please let us know if you have any questions. Thank you for choosing NETELLER! Kind regards, Spas NETELLER Team" In the end I wrote to them the following: "Sent: Fri, 02 Nov 2018 12:41:49 To: "Neteller KYC" I sent you 7 images including the best of them. My scanner a latest HP, is scanning documents for the every department including banks across the world and no one has ever complained. Actually the images are the best. This is deliberate, that you are refusing to accept any image, and sending a standard computer generated text. Telling me to forget my USD 500, because if you are not satisfied with the Image, which you will never be even though I keep sending till eternity, you will never enable my account for me to transact the USD 500. Requesting you to kindly CLOSE my account and return the USD 500 through the route of card XXXXXXXX...XX42 which I had used to transfer the money. I believe this will not obstruct your protocol of 'Security' because you had accepted the payment from this route. Thanks But no action was done till date, not even a response on this. I can understand they are using the ploy of "send Image to our satisfaction" Satisfied they will never be and so they will never return my USD 500. I request these guys through this website to kindly return my money and close my account, because they can simply revert the payment through the same route they have accepted the money what is the security problem in this.
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