I live in a different state and have an account with a different First Niagara branch. Someone at the Elizabeth branch withdrew money from my account for another customer because the "handwriting on the account withdrawal slip made it look like your account number." So, essentially, the geniuses at this branch committed identity theft. They drained my account without looking at the name associated with it, the signature, or the fact that the person withdrawing the money was doing so from a different state! When I called customer service, the problem was rectified. But then I asked, "What can I do to prevent this from happening again?" I was informed, "Oh, there's nothing you can do. They just didn't look at the account name." WRONG. I can do something-- switch banks. I told them that I consider this identity theft. They took my money without asking for a name or signature. They stole from my account. The sad thing is that the people at my branch are great, but if First Niagara allows these types of things to happen at the Elizabeth branch, I can no longer do business with them at all.