26 May, 2019 → by ClaimboUser305285
illegal display and charging games
1
I had about $35 in my account on Pokerstars. On May 21-22, I played Freeroll games and a game that the buy in was about $0.11. I want the history of how much I've been charged from May 21, 2019 on. I have clearly selected "all games > game: No Limit Hold'em> Buy-in: MICRO, FREEROLL" - and now I noticed some Scoop games have buy-in of $22, $55, I don't even know if I registered for one of those thinking it was a freeroll, given many SCOOP games are freerolls. You can't do that. You're tricking people into spending more than we want. If the options I selected are MICRO, FREEROLL, in no way you could have charged me more than $20 in a night. I want the money back for whatever game this was. I want the history of what I've been charged, and I want this higher fee refunded, since I clearly selected MICRO, FREEROLL as the buy-in I'm willing to spend. I'm sending a picture attached to this email, so you can see that I have selected MICRO, FREEROLL and more expensive SCOOP games appear in the list, as well as freeroll SCOOP games, which can very easily confuse the player. If we select that we ONLY want to see MICRO and FREEROLL games, that's what should appear. ONLY. You can see in the picture that there are FREEROLL SCOOP games. Why are there expensive SCOOP games as well, and why do they appear for me if I want only FREEROLL AND MICRO games appearing for me??? It seems that this was made on purpose, to confuse the player and make us spend more money that we don't want to spend. This is an awful situation, please don't do this anymore, and please refund the value you unlawfully took from this tricky situation. Account: HOORAY MILU!