My past due bill from an electric company was transferred to this agency for collections. I set up an automatic post dated payment agreement with them and payments were going through as scheduled. For whatever reason, my account ended up being transferred to another agency and was no longer with TSI. I verified that the account was moved and I set up new arrangements with the new agency. TSI continued to keep my credit card information on file and take money out of my bank for an account that they no longer have control over. They refuse to return my money or remove my bank card information from their systems. I had to cancel my bank card and have new one issued in order to stop them from going into my account anymore