I own a Rain Soft water treatment unit. A few months ago my neighbor's property had minor flooding. She called a leak detection company to see what was causing the flooding. The leak detection company traced the problem to my Rain Soft unit which was improperly installed in violation of county code and malfunctioning directing water underground directly into my neighbor's yard. The leak detection company turned my unit off, I had to pay the leak detection company, and they documented the problem in writing so that I could get in touch with Rain Soft to get them to reimburse me for the costs I incurred because of the improper installation and also to come to do whatr is necessary for the unit to be in compliance. I called Rain Soft's headquarters and explained what had happened to a women by the name of Susan Shoemaker who told me to send copies of the paperwork to her and that everything would be taken care of. I would be reimbursed the leak detection costs, corrections would be made for a proper and county compliant installation, and I was assured that anything that was necessary to be done to get the unit functioning properly would be taken care of without having to pay a service fee. That was over three months ago and nothing has been done by Rain Soft to rectify the problems. I've not been able to use the unit so I'm not getting any of the benefits of the unit. I've left voice mails for Ms Shoemaker who doesn't seem to be available to speak with personally anymore. I've never gotten any return calls from her or anyone at Rain Soft. No mail communications either. Rain Soft doesn't assume responsibility when problems arise that they caused. Their word is not worth two cents. I would not recommend this company to anyone. Seek out other water treatment systems from other companies.