Be very very wary of doing business with intoxalock These people went from the pinnacle of customer service and support to the absolute depths within a matter of a few short weeks. Before installation their customer service was outstanding. Ten days after the unit was installed, it failed. I attempted to start my vehicle tuesday morning at 7:45am. I had it back in running condition five days later on the following saturday at 6:00pm. I was required to pay all expenses (towing, alternate transportation) out of pocket. I was repeatedly reassured that if the fault lay with their equipment, all expenses would be reimbursed, requiring 24-48 hours to process and 3-5 days to post back to my account. It has now been more than two weeks since I submitted the documentation (and over three weeks since the equipment failure) and I have yet to be reimbursed. My vehicle had to stay at the service center overnight to await replacement equipment - it was left outside in the parking lot, ransacked, and hundreds of dollars worth of tools were taken. I was told by the service center that under their contract with intoxalock, they are not allowed to keep intoxalock customers' vehicles indoors in their secure bays. I missed three legally mandated appointments. Both intoxalock and the installer refused to provide documentation that I was without transportation on account of their equipment failure (documentation was provided by the tow company). I was without transportation to provide for my own and my animals' (I have livestock) basic needs. Five days after I got my vehicle back I was scheduled to leave town for an extended period. It was not physically possible for me to get all essential errands done prior to leaving. All of the intoxalock individuals with whom I was communicating became inaccessible - not answering their phones, nor returning my messages. I am only able to get through on their main phone lines - their information is not reliable, their follow-through is non existent.in out-of-pocket expenses, lost revenue, inconvenience, imposition on friends, stolen articles and compromised ability to meet obligations this has easily run into four figures. Caveat emptor. Intoxalock equipment failure time line July 7, 2017 new installation July 18, 2017 7:45am vehicle will not start - call intoxalock - ron verified all info - transferred to Tiffany - verified all info - troubleshooting - still unable to start vehicle Informed intoxalock does not tow - only reimburse after the fact Transferred to chris (sales manager)- told him I had legal obligations - said that he would escalate to highest customer service - transferred to supervisor - left message - no response Left three messages for jamie (original rep) by noon - no answer, no response July 19, 2017 9:00am called jamie - left message - hadn't heard back from intoxalock; yesterdays errands included grocery shopping for me and my livestock - need vehicle asap Called intoxalock - spoke with andrea - asked for tiffany or chris - not known 10:50am called intoxalock - spoke with julie - told she was transferring me to chris - transferred to karla - told I was responsible for towing and that the only way to reach chris was to hang up and call back Called jamie - left message - trying to get through Called tyrisha - transferred to casey - went through troubleshooting - Emphasized I had already been through this and had been waiting to hear from them for over 24 hours Transferred to advanced tech support - disconnected Called chancy - verified all information - vehicle must be towed - confirmed appointment with service center for july 21, 2017- told intoxalock will not provide hard copy documentation of equipment failure to anyone except department of licensing Called tatiana - told chancy on another call - I asked if equipment was assessed early enough in day, would intoxalock be able to send replacement equipment out the same day - told chancy unable to call back - disconnected Called andrea - asked for chris or chancy - not known Called jamie - left message - anything that could be done to expedite replacement equipment and reimbursement would be greatly appreciated July 21, 2017 10:00am - vehicle delivered to service center 4:00pm - service center confirmed intoxalock equipment failure; replacement equipment en route; vehicle would be ready around 6:00pm following day Called intoxalock - spoke with kim - transferred to sam - told intoxalock will cover costs - told to submit documentation - 24-48 hours to process and 3-5 days to post to my account July 22, 2017 6:00pm - pick up vehicle - had been ransacked - told by service center: against intoxalock contract to store vehicles indoors in secure bays July 24, 2017 documentation submitted to intoxalock Aug. 7, 2017 follow up email Aug. 9, 2017 still no response