I am working in a specialist office and was trying to get a prior auth for a cancer patient. I was told by 2 different representatives that i had to do it online at navinet. When i tried it told me i could not do it online. I called indpa, i called navinet and finally after 3 hours i called back to independence and after holding for 45minutes i got the rudest person who said they did it as a courtesy but no one else would have helped, and she kept interrupting me.