Before you decided to choose Transfast for transferring money internationally you should be aware of the possibility or your identity being accessed and stolen! On January 28, 2017 a data breach of the Transfast client database occurred which resulted in a full scale identity theft. The result of the identity theft has led to many hours of work, and phone calls as I continue to tread though this nightmare. You should be aware that if this happens to you, you should not expect more than a simple apology from the Transfast team. The web and database security that Transfast has in place obviously did not prevent this from happening. A member of the security team at my home bank which is not associated with Transfast has confirmed that the fraudulent hacker has all of my personal information now which can be used or sold to other hackers which can potentially cause problems for me for the rest of my life. I am now having to pay for a service to monitor all three credit bureaus (Transunion, Equifax, and Experidian) to help prevent the hacker(s) from doing more damage. My request to speak with a manager at Transfast has gone ignored. The only person I have been able to speak with is Joann at [protected]. She has been apologetic and polite but obviously does not truly understand the havoc that a data breach of this kind can cause in one’s life. She has deactivated my Transfast but says that they will NOT delete the account altogether. Update February 7 2017 Transfast has replied to my complaint which is below, under the dotted line. THAT IS ABSOLUTELY FALSE. Their Account Security Team DID NOT CATCH ANYTHING. IT WAS ME THAT CALLED TRANSFAST as soon as I received an email that a new recipient was added and that a $1000 transaction has been scheduled. I do not believe Transfast has a separate “security team”. I have repeatedly asked Joann at Transfast to provide me with a manager contact and direct phone number to the manager. She will not do this! It took Transfast 2 days after I contacted them to recognize that a fraudulent recipient had been added as well as recognizing on Monday that the $1000 transaction had been scheduled. I had called them at least THREE times prior telling them about the data breach. For Joann to say that the perpetrator simply obtained my email address to get in my account is ridiculous. They also would have needed a password, etc. That is why I have maintained that a data breach has occurred due to their substandard security. – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – Reply from TRANSFAST Published 18 hours ago Dennis, We are very sorry to hear about this experience, we have a history of holding our customer’s information to the utmost importance. It seems as if someone was able to gain access to your email which is related to your Transfast account. We are happy to hear this fraudulent transaction was caught immediately by our Account Security Team. Your account has been deactivated so there will be no transactions permitted moving forward. If you would like to discuss this further, please contact us at [protected]@transfast.com Thanks, Your Transfast Team