Their service in the Bank is not bad however their online and mobile banking services are abysmal. I have had to go to a branch office half a dozen times to reset my online password only to find myself continually kicked off the site. I get a message telling me to go back to a branch to show my ID and even after I do so I am lucky if the online banking works for even a day. It's a joke I am very unhappy with their system. Also they force you to use Internet Explorer an if your anyone who knows anything about the internet you know what a *** program that is. Then they tell me it's my computer even though I keep getting messages time and time again that say otherwise. I follow their instructions, download software and it still does not work. I call their phone number and have someone walk me through browser changes and it finally works. But only for a day, the next morning I'm back to square one. It's a *** system that no one should have to endure. I wouldn't care so much but I can't use mobile banking on my android in this country either. If you go to ICBC's website they tell you that the English version of their mobile banking app is available on google play. Which is useless if your already in China because you can't go to google if your in China. I Checked domestic Chinese android app stores and not one has the English version of the app. I tried to use the ICBC app I could find and their was no way to change the language. I tried everything from proxy servers to vpns to find and download the but to n avail. The process left me tired, angry and frustrated in a way that I have not know in years. I have had close to a dozen banks in my life and not one put me through this much aggravation and rigamarole over something that is supposed to make life easier. If your a foreigner going to China and you plan on being here for a while stay away from ICBC. Being their customer has been a total nightmare.