In early May 2021, I called the provided number for Citizens Bank "CASH BACK PLUS" to close my account down. I have a letter in my possession, dated May 21, 2021, that the account was closed. Next month I received a due balance. They stated it was because of me not changing the charging account information with Amazon. So I did and paid what was due. July zero balance on Citizens account. August have due $13.77. Call and wait several times only to be told that the account was NOT closed. Told again that she closed the account, but that money is still to be paid! Horseradish!!! User's recommendation: Poor service at their Costumer Service ph. no.