We are disgusted with the service we've received from LTD in High Springs; their customer service, maint tech, & their work. We decided the 1st time they "repaired" our boat that we would never give them our boat again because the work that was performed did not fix the issue. But, LTD is the only known service shop near our river house, so we felt we had to send it to them to resolve the power issue & a yearly service. This time the boat still had power issues & now leaked lower unit oil, we even found THEIR tools left in our engine compartment which made us think they stopped working on the boat mid-progress & never returned to finish it. Reluctantly & now regrettably we brought it in for a 3rd time to repair the trim, water pump, & again fix the power issue. Their service tech Mike contacted us quickly & talked to me 20 min. about his extensive experience & stated that my boat was HIS priority. He told me he was confident he could resolve the issues 100%. He built himself up pretty good & my confidence was restored that they may FINALLY fix our boat. Mike called us several times the 1st few weeks letting us know what else he found to be repaired and kept us updated. We chose to have him fix all he had found wrong because he promised us 100%. After several conversations he still hadn't mentioned the power issue, so we reminded him in detail about how it sagged & struggled to get on a plane & he said he would get to it after the trim. Then, Mike basically fell off the map. We didn't hear from him or anyone at LTD for weeks on end. After 2.5+ months we had to start calling LTD almost daily for a status on our boat. At this point I honestly thought something serious happened to our boat that they were hiding. They gave us every excuse in the book, from Mike's personal problems, to him getting injured & having to miss a lot of work. Instead of reassigning the work, they let it sit! Finally after FOUR months of having our boat Michelle told us that the boat was ready to be picked up. Again we mentioned we hadn’t seen/heard anything on the power issue & reminded her that Mike said he was going to fix the power issue & check the carburetor THEY rebuilt less than one year ago & if there were issues, that he would fix that under warranty. At this point we were only talking with Michelle... I have no idea whatever happened to Mike. Michelle said that she only warranties the work done on the boat at the time, & that the carburetor would need to be rebuilt. After a bit of an argument, we decided to have them rebuild it AGAIN. Upon setting a pick up date, Michelle told us that now the starter was making a "funny" noise & that it needed to be replaced. Why they didn't mention the starter while having it 4 months - did they ever start it to test their work? We declined to give them any more business because they had already had our 4 months and that was something we could do ourselves. So, we bought the starter ourselves & installed it. On the FIRST trip out in the boat, it broke down after running less than 10 minutes - we suddenly had no power at all in our boat and had to get towed. We called Michelle & she said "I told you the boat wasn't done when you picked it up", which was an outright LIE. This was her response??? Why would we drive 3 hours to pick up a boat that wasn't done? & Why would they tell us it wasn't done after telling us it was ready? That lie didn't even make sense. She then placed blame on us for installing the starter ourselves saying "Well I don't know what you did to the boat". After we installed the starter the boat started just fine - a starter installed wrong, would have never started the boat. We had a local boat shop who fixed an electric problem. On this last trip out, our boat smoked heavily, can't get above 2500 RPM, doesn't get on a plane, and now has no pwr steering- even after spending $1900+ to get it "repaired to 100%" by them. Michelle now blames the shop that repaired the electrical issue.