I would sue this company for emotional abuse and maltreatment if it were that easy. I have contacted the better business bureau and the government is apparently in the process of taking action to shut this company down. I received ten "WARNING, your coverage is about to expire!" pieces of mail in two days from this company ( concerning a newly purchased vehicle) and gave them a call back. I was under the impression I was renewing my factory coverage as that is what the mail appeared to be. I signed up for a new policy and when I reviewed the pamphlet in the mail I decided that I did not need it and it was not what I had thought. The phone number provided is (877)- 297-6178 and I spoke with people named James, Tyler, Derek and Kyle. Each of these men were trained in aggressive sales tactics and intimidating wording. I called three times to try to cancel and hung up each time feeling thoroughly emotionally abused. They will ask why you are cancelling, why you signed up and spin anything you say to insult you. After they have listed off what is included in the plan if you still want to cancel they will say "You didn't listen to a word I just said, did you?" (Two reps used the same exact wording). They say they are with a call center and do not work for autoplex, yet the man who sold me the policy through this number is listed on my pamphlet as the sales rep. The first rep accused me of wanting to cancel because I couldn't get a receipt for my down payment (apparently they 'don't do receipts'). I ended up getting so upset I just hung up. The second call was similar and in the third I got my policy cancelled but not without the man accusing me of "being confused and not thinking clearly." I finally had to tell him to stop speaking and listen to me, I said, "I want to cancel my policy because-here is the because- I do not need the coverage! I am not confused!" He ended up yelling at me over the phone and I hung up. I did not get my down-payment back although it states within the booklet that if I cancel within 30 days it is refundable. I will not call their center again to avoid further maltreatment but I am working with the better business bureau and the fraud department within my bank. Do not sign up with a policy from this company. They are abusive, fraudulent and will apparently be shut down by the government in the future anyway. If you do need to cancel your policy with them know that you will not accomplish this without enduring emotional abuse and overall maltreatment. Their tactics are purely to get the customer wound into such a high strung emotional state and intimidate, bully and insult them from there; often resulting in the customer simply hanging up the phone. The will take anything you may say and spin into outrageous insults. It is a wonder that such behavior has been condoned in a place of business- and taught to new employees no less!