Senior Leadership condoned bad behavior, being rude, threatening to customers who where pushed into expensive loan arrangements for inferior manufactured housing. Mostly located in areas with hardworking people who may not have been business savvy to to protect themselves. I remember one Saturday (end of the month) we had taken over Green Point, we had collected any and all past due amounts that was ethically possible. I got to go home, and released the collection staff. By the time I got home, which was about 40 minutes away, the Regional Manager (office manager) called me and said I HAD TO COME BACK because the company as a whole had not hit their collection goals. I went back but I refused to call the staff back as they had been dismissed for the Saturday. Myself and the Manager sat there from 2pm until 9pm (couldn't call anyone after 9pm) no additional payments were collected, but this what the senior leadership wanted probably while they where enjoying their Saturday with their families. we did all that and they closed the Pennsylvania office anyway. No ethics or standards here, just a free for all