In February I purchased a Jeep Grande Cherokee from Clay Cooley. I called on Friday 9/29/2017 and spoke to Chris because my oil needed to be changed and my engine light has been on. He stated that my car would be ready on Saturday. When I called on Saturday at 4 pm they said my car hadn't even been looked at and it wouldn't be looked at until Monday which meant I was unable to get a rental until then which I understood. Because of this, I had to pick up my car. When I brought it in on Monday morning, they told me that my car was being looked at on Saturday but because I insisted on picking it up, they stopped which is complete ***. They also claimed that they had already changed my oil, which they hadn't. I pay them for 2 warranties, maintenance and Bumper to Bumper. Instead of apologizing for their mistakes they continued to blame me, including the manager. The only Clay Cooley I will use again is Volkswagen in Richardson.