1 Jan, 2018 → by ClaimboUser279873
I will never order anything from this company again!
*SOLVED
4
I purchased a winter coat and a dress from DressLily. I ordered 1 size bigger than I usually wear, because I knew it was coming from China and there are often problems with sizing. When I received my items they did not fit, everything I got was extremely small. I went to their website and discovered that DressLily has no phone number and no email. So I had to submit a ticket through their system. So it's very clear to me that they want no contact with their customers. Anyways, I submitted a return ticket and received a reply stating that I need to take pictures. I never had to do that to get my money back. Well, I took some pictures and sent those to them. But there was no response. Really, I spent my precious time, took some pictures and measurements, but was completely ignored! Unreal! I'll never order anything else from these thieves!