Never buy ESAM 3300 Coffee Machine ever. I had an issue with the water tank when I had warranty. Thy sent me to one of their vendors to fix it and then the issue persisted to show up over and over again. I called them several times and they just gave me random instructions on what to do to fix it myself. they basically stalled me until the warranty period is over. After that, they told me it needs another service which I have to pay our of my pocket, for something that they couldn't fix during the warranty period. Their customer service sucks., they just apologize and do nothing to make a difference for their customers.