The operator is often silent on the phone, makes big pauses and can not provide any useful information. When I call that company and it is always the same operator who answers I have impression that my call is not welcomed but rather annoying to the operator who is rude. I called around september 15 to order an item. The operator confirmed the item is available and is in virginia's factory. I placed an order on september 21 on line for the items stated usually ships in 2 - 3 business days. I called the operator on monday 26 and got an answer that it will be probably shipped next week in october! The operator says to call back later that week to have more information but does not provide any help or assistance at all to try to meet the expectations that the company set up on the website. It is very disappointing and having the operator on the phone who is not accommodating customer's concerns it is even more frustrating. I will have to cancel my order!