That's a first to me, to go to a salon and they are FRESH out of perms???? Really? The other thing that really makes me angry is that EVERYTIME I go there for a haircut, perm, color, you have to wait at least an hour. So, your advertising that you accept walk in's should read you accept walk in and wait!!! The scheduling is terrible. The first person is there at 9:00 ish. The next person doesn't come in until 11:00, who knows if and when the next person comes in, if there is another person. So if you come in at 9:00, your first in line, of course. However the next 3 or 4 people come in either leave (they may come back) or WAIT FOR AN HOUR!! I'm done trying with your company, from Astoria OR to Tumwater, WA. I will not ever ever recommend Perfect Look to anyone. This anger has been building up over several years. your company is NOT customer oriented. Too bad.