I usually enjoy my stay here, however this time was frustrating. When myself, hubby and kids checked in I was mortified to see one of the bedspreads had gross very visible liquid stains. I called housekeeping where I was kept on hold for 10 minutes to ultimately be told a supervisor would return my call and someone would be up directly. Never happened! I had to go down to the front desk and explain my ordeal and they said to someone would be up. Still at this point no apology. After 4 hours and another call someone came. The next day the supervisor had yet to reach out. I then called and asked for a manager which they were reluctant to provide, finally I get Gissan Director of Guest service and he was coy and no help as well. Offer me 25% for missing out hours at the pool while waiting in the room for them to fix something that should of never occurred. I was shocked at the director's handling of the situation and will think about ever coming here again and we came from California.