1 Jan, 2018 → by ClaimboUser817846
I was the seller of a baby grand piano…

2

This company SUCKS. I sold a piano to a great great lady. The company that picked it up through USHIP was Gerald Brown from Georgia. He was two days late and when he arrived proclaimed to be a piano mover but had no clue how to dismantle the legs! He and his cohort then used a flat dolly with no plywood and marred and scratched my 2 year old white oak wood floors. As then went down the concrete steps (just two) they chipped my those too. Upon gathering the estimates, the floor is over $1000.00 to refinish and the steps are almost $800.00 to re pour. USHIP wants nothing to do with it and turned the buyer over to the insurance company in Roanoke where they said NO THANKS. They told me to put a claim in with my homeowners (and raise my rates for something that Gerald Brown did). They told me to just try and contact his insurance company now! The buyer feels so horrible...I get left with scratched up floor, chipped steps and told to basically pound salt. Everyone made out but me! I should of given the baby grand piano away at this rate. This company has no integrity. STAY AWAY FROM THEM. EMAILS: Cynthia Girman Jun 1, 9:49 PM CDT Sam, I truly hope uShip can help here. Sheri is the seller of what I had shipped. There is no reason for her to be responsible for damages that Gerald Brown caused. Roanoke Insurance says that the insurance covers the piano which was not damaged and suggested that she file with her homeowners or pursue a claim with Gerald Browns insurance. The former us not acceptable - it was not her fault, nor an act of nature, and her insurance rates should not have to go up. What recourse do we have? Can you contact Gerald Brown? Should we pursue it up the chain of uShip? It is hard for me to understand a business model where uShip coordinates shipping with carriers but does not take responsibility for damages that the carrier makes to a home out of negligence. If this is really the business model, then I agree with Sherri that people need to know that I truly hope you can help Thank you Cindy sherri rapp Jun 1, 8:12 PM CDT This is ridiculous that I had my floor destroyed as well as my steps by Gerald Brown. No Cindy is told NO ONE can help ME?????????? I"m the victim...I have all the damage in my house and Gerald Brown is walking away smiling. I I'm going to call an attorney and see what my rights are as well as post on facebook for NO-ONE to ever use USHIP as you have not integrity. I sold the piano for 2500.00 and now I"m out 1700.00...I could of given it away at this cost. I want the phone numbers of your supervisor and insurance company. I want Gerald Browns insurance information that you clearly must have on file for him to even register and work off of USHIP. I have been patient through this entire horrible process...Cindy has been outstanding and a darn right honest and caring person. I am now at the end of my rope. Sherri M. Rapp Sam S. (uShip) May 31, 9:22 AM CDT Good Morning Cynthia, Thanks for your response, and I am sorry for the slow follow-up. I hope you had a great holiday weekend. Unfortunately because we are not the insurance party, we cannot help customers submit a claim. Rather, they need to do so from their profile by going to their listing, and then File a Claim. For questions about filing a claim, you can definitely contact Roanoke directly at [protected]. You can let them know you are a uShip customer, and they can answer any questions that pertain to your specific claim! They will have better insight as to how it will be filed with Sheri's issues as well. Let me know how that goes! Sam S. | Customer Success Associate | uShip Customer Operations Sam S. (uShip) Jun 2, 10:52 AM CDT Sherri and Cynthia, Thank you for your updates. Sherri, I can definitely understand the frustration you have with all of this, and can assure you I have been doing everything I can from my end to come towards a resolution. As advised, I am glad you were able to submit a claim to Roanoke, but I am sorry that in the end your floors were not covered. Please understand, that as a shipping customer on our site it is the responsibility of them to make sure their shipment is covered, which is what Cynthia did in her case. uShip unfortunately cannot control what forms of damage that Roanoke will cover, this is a third party with their own policies and procedures. I do think that Roanoke would have the best advice as to what to do next though, and it may be best to try to file through Gerald's insurance as advised. Gerald, as Sherri and Cynthia have both been going through the claims process as advised by uShip with no luck, I ask that you now step in and answer some questions to help us out. If Sherri chooses to file a claim through her homeowners insurance we ask that you give your insurance info as needed. As your carriers you assigned to this damaged Sherri's floor, we do expect you to fully help rectify this situation and take responsibility for their negligence. Please respond within 24 hours, or we will place a hold on your uShip account. Thanks in advance, Sam S. | Customer Success Associate | uShip Customer Operations
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