The gentleman couldnt understand that I wanted to buy another sweatshirt jacket for my brother because I had gotten bit by a German Shepherd and he put a big hole in the jacket that my brother loves. And I wanted to thank Michael Kors for making such a nice product that it saved my arm I only had to puncture wounds. The gentleman really didnt understand my EnglishI was looking for a replacement jacket sweatshirt because my brother lent me his and I was bitten by a German Shepherd. The jacket saved my arm. User's recommendation: Have people on the phones that understand English.