i thought i was applied for a loan with loans direct and gave them my bank details but really it was an administration fee of 69.00. this was taken out of my account in 1 payment which i could not afford to pay as am a single parent in receipt of benefits. i have had no loans what so ever and am not very happy that the 69.00 was actually an administration fee. this should have been explained in bold letters. this is 2nd time in so long that i have had to complain. i have 3 children to provide for and a house to run which i am seriously struggling to do. i did apply for a refund and got told i was at the next stage of the matter but i just cannot find the site i done it on now. This company should clearly state that it is a kind of agency who charge a fee for finding people loans. i have read a few complaints from other angry people in the same boat as myself. i really do find this disgusting and i would like a full refund from loans direct and also some compensation for the distress it has caused myself and my 3 children as i have been struggling since this has happened. i have had to go without feeding myself so i can feed my children and i have now find myself in debt due to not having enough money to pay household bills. i have also had the same problem with zooloans. i am going to go to my local citizens advice and also going to see if i can get advice from a solicitor. these companies know what they are, they are targeting families who struggle from day to day financially but they just dont care. i really need my money back as i am really hard up and suffer from depression and panick attacks. please get back in touch with via email or phone calls or even better still by post if possible as i dont always have credit on my phone due to not being able to afford it. i would really appreciate a fast response to my complaint or like i said i will take it furthur and get my local mp involved and also solicitors. this is is from an irate unhappy with your services and sneaky lies customer!!!