1 Jan, 2018 → by ClaimboUser277228
I want refund, never received product

2

I am disputing the charged from Google Furniturestore of $147.56 out of $192.71 since they only refunded my money $45.15. Who would want to be charged for something he/she never received the product/service? The reason I want my money back is because the seller/merchant didn’t give me the product. Discover didn't want to credit back the charged with the reason that I don't have the "proof of return." How could I give them the proof of return if there is nothing to return because simply I had never received the product. They should ask the seller for the proof of delivery/receipt that I received the product. Below is what happened: I ordered 3 chairs online and proceed the checkout through Google Checkout. The merchant called me and indicated that I need to order an even number of chairs. I agreed to purchase an additional chair, and asked them to charge the chair plus a $50 assembly fee to my credit card. On the first 3 agreed-upon delivery dates, the delivery did not arrive at all. I missed work on each of these occasions. On the first and third of these dates (1/28 & 2/1), the seller cited weather as the reason; on the second (1/31), no excuse, they simply did not show up. On the date of the first canceled delivery, I received a separate delivery from a different furniture company (so the weather was not bad enough to prevent them from delivering). The building in which I live requires that all deliveries arrive on week days during business hours. I am attaching a series of e-mails I wrote to the building manager, arranging each of the delivery dates with the building. This should serve to dispute the seller’s claim that I never intended to receive the delivery (a ridiculous claim!). On the fourth attempt (2/7) I had a telephone conversation in advance with the seller, specifically and emphatically requesting that the deliver be made no later than 9 AM, since I had a 10 AM doctor’s appointment and needed to leave by 9:45 AM. The delivery was attempted after I left. The delivery person called me when I was already at the doctor’s office, asking me why I was not there. At this point I indicated my desire to cancel the order on the phone, which the seller refused to do. The seller intentionally did not inform me that I need to cancel through Google Checkout. And, I didn’t know that I had to cancel the order through Google Checkout because I have never had to cancel any order with other merchants that I proceed the checkout through Google Checkout. So, I decided to give it one final chance. We agreed to schedule the delivery for the fifth time on Friday, Feb 18 @10am. This time I asked my friend to wait at my place since I could not take any more time off from work. This time the delivery arrived. However, the seller asked for cash to pay for the additional chair, plus the assembly fee, which as I mentioned earlier, I asked them verbally to charge it to my credit card. Since my friend was not prepared to pay cash, they took back the chairs and left. Finally, the seller agreed to cancel my order, but not before charging a “restocking fee” that turned out to be $147.56 out of $192.71 (76.6% of the price). This because I was not willing to continue taking time off from work to accommodate the fact that they did not deliver on 4 separate occasions. I was shocked to read their explanation that I never intended to purchase the chairs or accept delivery. My building manager and my doorman can verify that I was awaiting delivery on the agreed upon dates. The last paragraph of the seller letter response said, “From starting this dispute we understood that he is making the order cancellation and we are sending his money back with a minus all of our expenses that we spend to cover his capsize which he agreed before to perches form our store. This will include deliver expenses, Googly’s transaction, the extra chair that he ordered by phone, the assembling charge, parking space in ….” How could I be charged the extra chair which I never received and the assembling charge which they had never provided?
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