I took my watch which suddenly stopped working, I first bought a new battery thinking it was flat and it still couldn't work. I then took it to American Swiss Empangeni on the 22nd of September2018. I was told that if it is factory fault they will fix it at no charge which I couldn't understand as to how one can damage the interior except fo immersing it in water or by just breaking it. The shop didn't call me until the 16 th of November where I went and check whether it is back and I was surprisingly told that I need to pay R1100 for a guess watch bought in 2016 for approximately R2700 which is still within the warranty