Product arrived with "G" key broken off and loose in the box, and I could not put it back on. But the main problem was that the computer could not read my memory card or display video from camera correctly. I contacted Meritline to ask about an exchange, but they referred me to Asus because Meritline said they don't handle returns and exchanges. Asus told me they would not exchange it even though the product is under warranty. Called Meritline again to complain. Meritline said all the operators were busy and they would call back. They never did. UPDATE- Meritline finally called back the next day, but had no sympathy whatsoever. They only said they are not responsible the defective products they sell and I need to take it up with the manufacturer. Obviously, I'm just going in circles with this.