Dear Darlene, Thank you for selling tickets on viagogo! Order Number: 2319**** Event: Elton John When do I get paid? Your payment will be initiated 8 business days after the event takes place. We will send you a confirmation by email when the payment is made. Thank you for using viagogo! viagogo Dear Darlene, Unfortunately we have had to cancel your sale 2319**** of your Elton John tickets. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost incurred as a result of the order not being fulfilled. In this instance we will charge you the sum of CAD65.36 from your future sales payments or the credit card that was given as a listing guarantee. Event Information Order ID: 2319**** Ticket(s):Section 304, Row 2, (2 Ticket(s)) Event:Elton John Venue:Scotiabank Arena (Formerly Air Canada Centre) Date:Thursday, 24 October 2019 20:00 Please do not reply to this message, as this email address does not accept incoming email. If you have any further enquiries please visit our help centre. Thank you for using viagogo! I sent the tickets via Fed Ex two day shipping, to the address they supplied and sent them the tracking number as well!! What do they mean that they cancelled the tickets and are not refunding me!