I have purchased a pair of sunglasses from Lushlity and received the wrong ones. Customer care rep said that I need to send them back and only after that they'll ship me a replacement. I was very upset with the fact that I had to pay for the return shipping and that wasn't cheap! I also had a tracking number so I was able to track my order and I know that Lushlity received the package. But when I contacted them they claimed that they were still waiting. I even contacted the shipping service and they confirmed that package was successfully delivered. Every time I contacted Lushlity they said one and the same thing. I think these people are scammers and they are not to be trusted. It seems like they decided to keep both - my money and glasses.