So I have two questions one, I never received my medical card. I tried logging in numerous times and calling in but I keep getting the run around and I still have not found anyone to help me. I need to why I owe more money when I never received my card and then they tried to send a letter stating my first base payment never went through went it specifically tells me in my bank account that it did and for the past three months since March 28th, I have been paying $6 almost seven dollars has been taken out of my account even though in April on the 21st they stated that if I do not pay over $280 (I do not have any idea where that number came from) that my insurance will get canceled and all payments will cease. Well then why am I still getting the $6 taken from my account this month? When it was supposed to cancel, can we please just entirely cancel my plan. I don't even care for the money back I just want to be taken off the insurance as I plan to get long term anyways. Please help me I've tried three different numbers I've been calling since I began this plan I just want to stop getting my money taken when I never even got my medical card nor have I ever used this insurance.