When I contacted Charlotte Russe and told them that I didn't receive my order they replied rudely and refused to help. Their rep said that I need to be patient, but when I asked him about the delivery date he simply ignored my question. Another two weeks passed and there was no sign of my order so I contacted them again and received nothing but rudeness. Delivery was taking too long and that was obvious that I was nervous! I didn't had a tracking number and they did not give me any updates regarding my order status. Please don't deal with this terrible company, they are horrible and customer unfriendly. I'm still waiting for my order.