I've been an ADIB customer for long time. I was going to leave the bank the retention team contact me and offered me a re-schedule to my liability with ADIB, the person who was assigned to follow up on my case is not answering my calls and my emails. I signed the papers in my branch and they told me the same person he's name is Hussein Alammari is the one responsible of your case. I need to discuss more details, I have questions regarding my credit card liability. he's not answering me at all. I need someone else to be assigned on this case. this is not a professional way. I need to discuss the new deduction . Ignoring me like that is not acceptable. please assign someone else to follow up on my case. my account number is [protected] Radwa Salah Eldine Moussa Mohamed.