Hi! I spoke with a CSR last week, who gave me 2 RMA numbers to send the products back and get a refund, but we'll need to receive the refund by check or money order as the card has been canceled by the bank as 'Compromised' (their words ;D). The account name is Terry L. Major. Please contact me by email at meljmajor2@***.com and I can give you the other vital info to effect a refund, once y'all receive and process the RMA's. Thanks! Mel J Major