I have an account in caixa bank. I was requested to complete a questionaire. KYC. I tried to do this but it was rejected. The message stated a difference in residencia. Last week I sent a message to your help line NEO. I never got a reply. Yesterday after being on the telephone (international call) for over 2 hours a lady helped me and the KYC was completed. She then asked me to attach an identification document. We spent 40 minutes and we could not get the attachment to go on your web site. I have been telephoning since 07.00 uk time and have not been able to speak with any one The telephone number [protected] has never been answered in the last 9 HOURS. YES 9 hours. Terrible service. In desperation I have just called your complaints board. At this moment someone said they will call back. I sent 3100Euros last week and I have been told the money cannot be put in my account until I have completed the documents section on your web site. As I said earlier it is impossible as it doesn't work. I took my PC to an engineer 3 hours ago and he told me my PC was ok. I have wasted almost two days and all I want is to put money in my account. My account is [protected]. 6521 Email [protected]@hotmail.co.uk Tel. UK. [protected] mov [protected] Please get someone to transfer the money to my account NOW. I presume I will be entitled to some compensation for this