I purchased a poorly manufactured item which did nothing as promised. I returned item within guaranteed refund time as per all of company's instruction. I have since had a part time job contacting them to inquire as to status of my refund. No emails have ever been responded to. Answering service encodes #'s i provide and say that that account shows refund "PENDING". This has been the case since return in December of 2009...Never shave Again are committing theft ! They are selling snake oil (cheaply made) and NEVER living up to their Guarantee Again... Do not do business with these falsely advertising liars...