it is either busy or no answer. I have held on to it while listening to constantly buzzing. I paid for an ordered a new phone due to the damage to my old phone. Your agent took the order then and the money. My number is 239217-**** the mailing address: Signature, 13755 Golf Club Pkwy, 225B, Fort Myers, FL 33919. A contact number is 239-482-**** leave a message if i am not here. User's recommendation: lease make sure you have all your phone numbers in another product.