I placed an order on 11/23/18. See below. toime KnutsonDBlanche@***.com via shopify.com Fri, Nov 23, 2018, 6:57 PM toime Order #4448 Thank you for your purchase! Hi John, we're getting your order ready to be shipped. We will notify you when it has been sent. Order summary - PORTABLE INFLATOR PUMP - FOR SAFE TRAVEL(90% OFF for Black Friday 3 Days) × 1 $19.99 Subtotal $19.99 Shipping $10.00 Total $29.99 USD Mon, Jan 7, 5:42 PM Second Request - Please see the copy of the order confirmation I received from Toime stating that my order was being shipped. I never received it. I wrote to you last week to ask you to follow-up with me, but I have not received any response from you to date. Please let me know if my order will be reshipped. If I don't hear back from you I will be force to go through my bank to file a complaint against Toime. - John R.. Ledingham Tue, Jan 8, 7:11 PM to me Dear customers, Thank you very much for your letter. You only need to click the link, enter the email address you filled in when you bought the product, and then you can query the logistics information of the product you purchased. The following is a query link, http://www.rrggtto.com/tracking/express If you have any further requirements, please write again. We are really sorry for the inconvenience caused to you by our after-sales service. We will improve as soon as possible to provide better service. Thank you for your support. Package Tracking 2/15/19 search http://www.rrggtto.com/tracking/express If the logistics status has not been shown we are packing and have not started shipping, we expect you to receive the goods within 7-15 days, please wait. thanks for your patience As of 2/15/19, I have not received my order or a refund.