It's been 22 days since I ordered from this site. After 2 weeks, my item did not show shipped, so I contacted them. It took 3 days and 8 contact requests before someone responded. It is now 8 days since I first contacted them. They have updated my item to shipped but the tracking number gives me no information and if I go to the UPS site it shows that the tracking number was delivered 3 months before I ordered it, and went to the other side of the country. Instead of simply sending me one or refunding my money, they are dragging it on and on saying that it was forwarded to a manager but this manager doesn't seem to exist? I have given up on getting a resolution. I feel they stole from me and am allowing my bank to deal with them. STAY AWAY!!!