I don't really need a resolution as they have closed my case. Just want to warn others. This website lures you in with cheap prices. Once you confirm, they "suggest" you take out their full coverage insurance, because you can't trust those sneaky car rental companies. Then instructions follow on how you shouldn't back down and give in when the car rental company tries to sell you their insurance. Once you get to your car rental company of choice you are offered upgrade after upgrade. The car company will try to hold out as long as possible until you choose an upgrade. Practised excuses such as "car isn't ready...", "you parents would be able to get in and out of this one easier..." and "...but the mercedes is only another 100 pounds a day!" flow free and easy. Finally, you get fed up and settle for one of the damn upgrades just because its been half an hour of haggling. After being verbally beaten into submission, you are then told that the full insurance coverage you bought isn't valid and they cannot give you a car until you purchase their insurance. Its OK though, its only another 17 pounds a day and you are told to write to carRentals.com and they will refund your insurance. You don't buy the insurance, you can't have the car. Your choices are clear at this point. Take it or leave it even though carRentals.com have already taken the money off your credit card. It's still OK though, I will make a formal complaint to carRentals.com, they will sort it out. Nope, they didnt. Instead, after making me wait 4 days, they wrote me an email from a "no-reply" email address (because they don't check that account very much was written in bold even before the email started), saying that because I signed the rental agreement there is nothing they can do. I guess that includes not refunding the double insurance I was made to buy from their end. What should have been a 200 pound car hire, turned into a 480 pound one. Alarm bells should have sounded when they started charging my credit car from australia, and the UK, and also the US. I suggest going straight to the car rental company from now on instead of going through these third party websites. Makes things a lot easier in dealing with claims like this. Also, avoid Europcar, they are the other half of this con.