18 Aug, 2020 → by ClaimboUser977618
I feel being cheated

1

Both my neighbors ordered roto rooter drainage-clear services from "Down Spouts to Pop-ups" outside the house. I called for an appointment explicitly asking for the same service that my neighbors had received. The service guy arrived and told me the service costs about $1500 right from the get go prior to any inspection. When I asked why is this service cost so much, he said he would clear the pipe, and if there were any additional problems, find the problem and fix it. There are five drainage lines, one of the lines they said they couldn't clear it and couldn't locate the pop-up. As a result the water leaked in the middle of my yard. I was told to call a landscaping company to fix it, as they not do that. Needless to say, I was not very happy with how they acted on their "Find the problem and fix" promise, but I didn't say anything at the time. After they left, my neighbor went over to look at the problem area, and we noticed that roto rooter charged me 3 times more than what my neighbors had paid in addition to not fixing the issue. I was furious and canceled the check. I called the company complaining about this issue, the manager(Aaron) told me I got different service as well as a different technician. The manager told me the technician working for me was Eric and not Joe, citing this as well as the different service as cause for the 3x price difference. Upon asking what service my neighbor got versus what I got, I was told I received the Hyrdo-Jet service, while my neighbors only received the cable service. I called my neighbor to confirm if this was true, and they told me that they received the hydrojet service as well! This service company is in Livonia Michigan User's recommendation: you have to becareful, same services, price can be different three times!
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