Dear All, I appreciate your usual support and all effort you are doing to satisfy the customer I’m very disappointed from your maintenance branches the below is my complaint regarding the bad service I received from them related to my car. I have KIA Cerato model 2012 ( Motor # 375071 and Chassis # 5500350 ) and I’m facing a big problem with your maintenance centers because they refused to change some item in my car under the Guarantee and usually ridicules from the client. The below is the item must change it under the Guarantee and I need your quick action please to change it as you are one of the biggest organization in Egypt. 1. Before the service for 20,000 KM I faced ( تم تأشير طارة الدريكسيون الجلد) and they informed me that we can’t change it in Kattamya Branch and you must change it in Abo Rawash branch with your next maintenance 30,000 KM but it’s not happened because they haven’t the spare part and they postponed changing it with the next service 40,000 KM but this request refused again last Monday 13/1/2013 during the maintenance for 40,000 KM with feedback it’s not under Grantee it’s the customer mistake!!. 2. Bluetooth not working properly since I buy my care and the same scenario above has been happened and the feedback because it’s related to the mobile network!. 3. They must change the key related to the driver glass side and they postponed it during the maintenance 30,000 Km to the next maintenance 40,000 KM and they refused to change it last Mon. 13/01/2014 during 40,000 KM maintenance. 4. during the car maintenance for 20,000 KM I faced a cut of the cable under the driver seat from their side and they told me that they will maintain it in the next maintenance in 30,000 due to time shortage and it’s not happened till now!!. 5. They must change (علبة الدريكسيون ) to solve the problem I’m facing but the Engineer called Ammar informed me that the spare part will be available next week ISA and I must leave the car for 2 days to change it and it’s under Guarantee but I need your support to take the care in same day. Appreciate your soonest feedback to solve my problem and close all the above issues as it’s one of the client rights. I’d like to thank the Eng. Ammar (Abo Rawash Branch) for his excellent communication with me during my last visit on Mon. 13/1/2014. Sorry for my long email. الاسم / تامر عبد الموجود رقم السيارة / أ ه أ - 527 رقم الموتور / 375071 رقم الشاسيه / 5500350 سيراتو / 2012 Mob.# 01001777551