25 Feb, 2020 → by ClaimboUser373730
I cannot recommend
1
Horrible experience with this company. Finally giving up trying to get my furniture fixed which was ordered in May 2019. Headboard delivered broken and they tried to glue it. Nightstand had lacquer spills and a broken drawer. Replacement is what I've been trying to get fixed for over 6 months. Other pieces had unfinished areas that ended up being filled in by a BLACK sharpie. Footboard that I didn't complain about was also not finished properly. Every time I had an issue, I was asked to send pictures. I did this for most, but with the non-finished part it doesn't show up in pictures. After weeks of back and forth they finally sent a rep to verify that the nightstand wasn't properly finished. They then said they'd either bring someone to finish it or send new. After another couple of months they finally said they'd replace it. Again another 2 months have elapsed. I spent ~$6K for a brand new bedroom set and some of the worst customer experience ever. Potential customers...please consider other companies.