When I walked in public storage no greeting from the reprsenative at all. This person has no business working with the public at all. I had to say i'm paying for strorage today. The representative said I was at the incorrect location. I said this is 8989 westhimer correct then she said yes. I said I have reservation. I advised the property manager she didn't care. I gave her my money and she was unable to give me my chnage back because she said property manager was at bank. This is what public starage is about unprofessionalism wow. I had to send my husband to get my change. The manager didnt take anything off my bill. She said she was at the bank like I owed her something. Then I went back to public storage the same rep was there she had to show me how to put key lock on she rolled her eyes. She went to take the lock off and didnt show me anything. I need the corporate manager to call me asap concerning this riduculous behavior