Home at 6065 S. Jefferson st. Burlington, Ky 41005 I called 6 to 8 Mo. ago at this time they refused to stop service, because of Contract was not exspired. But my alarm Battires were bad for over a year, so the alarm was none working. They did send a new battires, except no direction to install. So in about 10/13/17 I called and several times to be disconnect, the man I was talking to just keep refusing to disconnect!!! I finaly just told him to Disconnect the service, and hung up. Please refund my charges Thank You Gayle Ensminger