My safelink phone no longer worked so I was advised I needed to buy another phone. But it must be from the company they deal with. That company is net 10. I bought the phone but was not told the sim card was locked to their company for service! So I am stuck with the lousy service and a locked sim card! I paid $200 for a phone that goes for $159 — it is a samsung galaxy a50 I would like the sim card unlocked! I have paid for this phone and was never told it would be locked! I am a senior and not familiar with the fraudulent actions of companies these days. And am tasseled to a lousy company! I have spent 3 months trying to get them to call california lifeline with my new phone number!! Please respond - these people are crooks! Safelink # [protected] all they know is how to ask your name! Please respond, Carol morris [protected]@gmail.com