"I associate ceasars with quality as they have one of the best casinos in the US but is the online version even part of the main franchise? There are many reasons why I will not be playing at this site anymore. 1: Customer service is bad and I have to explain the whole problem from the start EVERY TIME I contact them. There is no office software that allows CS to leave notes about my issue it seems. 2: The site laggs and feels Glitch and heavy which affects game play when you don't know if I have won or not. I often miss the win/lose event entirly! I have to say that the site itself is very good with good games and promos but they need to sort their service out!"