1 Sep, 2021 → by ClaimboUser570510
I am writing to complain about my treatment while traveling

1

I was a passenger on train #65 @ 10:22 pm from Providence R. I. to Thurgood Marshall BWI on August 7 2021. Resv. #123743 During that trip I was disrespected by the conductor. I feel I was blatantly discriminated against. I'm not sure if it was because I am a senior or because I am a lady of color. I was assigned a single seat so maybe he didn't feel I qualified to have a single seat. I still don't understand why I was treated that way, I really feel it was because of my color. let me give some background: From the moment I sat down the conductor came to me and said, "I don't think you belong in that seat". I showed him my ticket, he said, "you can't sit here because I'm showing you as a no show", my reply how can I be a no-show when I'm sitting here, he then said he show me as a no show going to Rhode Island, (surely I didn't walk from Maryland to Rhode Island). he insisted that I move that he could find me a seat in Coach. I said I paid for business and wasn't going to coach. He continued to come back and harass me, finally I agreed to move to a seat further up because by that time I was getting nervous and stressed out. He took me to the front of the car and said he had reserved me a seat in 1d when we get to New York. That trip to N.Y. was the most miserable ride ever. I felt every bump and twist, consequently my sciatic nerve was bruised. Then to add insult to injury when we got to N.Y. I was seated right across the isle from my original seat and no one sat there from N.Y. to BWI, also before N.Y. I went to the restroom at some point and the seat was empty. I think he felt I did not deserve to be in business class and certainly not in a single seat. That conductor needs people skill especially when dealing with Brown skin people. He need to know color discrimination is illegal and will not be tolerated. I'm sure your records will identify him. I had already booked a trip for October 13 and 19, reservation # 56B004, I hope the employees are not as arrogant. Doctor Mary McLaughlin [protected]
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