Purchased ebook on website, could not get app to work with my tablet and was never able to download my ebook, have written numerous emails and called twice trying to get refund for a ebook that I could not download. Company reps say that they can't give refund unless ebook download is messed up, seems like not being able to download book is messed up, I am very disappointed in customer service and would not deal with this company again. I have been trying to get refund since 12/18/2011 and posted this review 01/21/2012 without any satisfaction on my issue.